A Firm Has Categorized Its Customers into Two Groups,a High-

question 101

Essay

A firm has categorized its customers into two groups,a high- volume customer and a low- volume customer.Explain the different styles of communication the firm might implement for each group of customers.

---

Definitions:

Unstructured

Lacking a fixed or formal organization, planning, or arrangement, often used to describe meetings, activities, or data with no predetermined form.

Warm

Expressing or characterized by warmth, affection, or kindness, often in behavior or personality.

Humanistic

A psychological approach that emphasizes the study of the whole person, looking at human behavior not only through the eyes of the observer but also through the eyes of the person doing the behaving.

Self-disclose

The act of revealing personal information to others, which can strengthen relationships and build trust.