Which of the Following Is NOT a Potential Major Gap

question 43

Multiple Choice

Which of the following is NOT a potential major gap in a gap analysis?

• A)the gap between consumers' personal needs and expected service
• B)the gap between consumers' expectations and management's perceptions of those expectations
• C)the gap between service quality standards and consumers' expectations
• D)the gap between established quality standards and service delivery
• E)the gap between expected service and actual service

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Definitions:

Marketing Dashboard

A visual representation tool that displays key marketing metrics and KPIs to monitor the performance and effectiveness of marketing strategies.

Marketing Program

A coordinated set of activities or strategies designed to achieve marketing objectives and satisfy customer needs.

Engagement Optimization

Engagement optimization refers to the strategies and processes aimed at increasing the involvement and satisfaction of users or customers with a service, product, or brand.

Performance Aspects

The various elements or factors that contribute to the effectiveness or success of a product, service, or activity.