Service Refers to the Inevitable Differences in a Service Provider's

question 58

Multiple Choice

Service refers to the inevitable differences in a service provider's performances from one service encounter to the next.

• A)personalization
• B)intangibility
• C)inseparability
• D)responsiveness
• E)variability

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Definitions:

Contract Rate

The agreed-upon price or interest rate specified within a contract.

Bond Indenture

A legal document specifying the terms and conditions of a bond issue, including the interest rate, maturity date, and other obligations of the issuer.

Bondholders

Individuals or institutions that hold the debt securities issued by corporations or governmental entities.

Discount on Bonds Payable

The difference between the par value of a bond and its lower selling price, recognized as an expense over the life of the bond.