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Karen Likes Using the SERVQUAL Scale to Measure Her Clients

question 87

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Karen likes using the SERVQUAL scale to measure her clients' perception of the quality of her hair styling salon because it includes assessing _,which involves the physical facilities and equipment and professional appearance of the stylists.These aspects are very important for the comfort of her clients.


Definitions:

Cylindricity

A form tolerance that defines how much a cylindrical feature's actual profile may deviate from a perfect cylinder.

Total Runout

Total runout is a tolerance that controls the total variation a surface can have when it is rotated around an axis or datum.

Datum Axis

An imaginary line defined by the geometric center or specified points of a feature, used as a reference or starting point for measurements and geometric definitions.

Checking Indicator

A precision measurement tool used to assess the conformity of parts to specified tolerances or dimensions, often in machining processes.

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