Service Refers to the Inevitable Differences in a Service Provider's

question 58

Multiple Choice

Service refers to the inevitable differences in a service provider's performances from one service encounter to the next.

• A)personalization
• B)intangibility
• C)inseparability
• D)responsiveness
• E)variability

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Definitions:

Declaring Dividends

The action by a company's board of directors to distribute a portion of earnings to shareholders as a reward for their investment.

Significant Policy Decisions

Major determinations made by organizations or governments that significantly influence their strategic direction and operations.

Appointing Officers

The act of designating individuals to hold specific positions or offices within an organization or institution.

Preferred Stock

A class of ownership in a corporation that has a higher claim on assets and earnings than common stock, often with dividends that are paid out before those of common stockholders.