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What Is Most Important for a Company to Do When

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Essay

What is most important for a company to do when it addresses a customer complaint? Why?


Definitions:

Role-Playing

A method or activity in which individuals assume roles and act out parts in a fictional scenario for various purposes.

Gullibility

The tendency to be easily persuaded that something is true or to be easily tricked into believing something without sufficient evidence.

Dissociation

A mental process of disconnecting from one’s thoughts, feelings, memories, or sense of identity.

Role-Playing

A method of learning or behavior change that involves acting out a role, possibly as oneself or as another person.

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