Examlex
Explain how customers are an important element of the service encounter.
Dot-Com Bust
The collapse of numerous internet-based companies in the early 2000s following speculative investment in the technology sector.
Financial Meltdown
A sudden and severe downturn in the financial markets that leads to a loss of asset values and can trigger widespread economic crisis.
Equivocality
The existence of multiple and potentially conflicting interpretations or meanings in a situation or communication.
Weick
Karl E. Weick, an American organizational theorist known for his contributions to the understanding of organizational behavior and sensemaking.
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