You Are Enjoying a Piece of Carrot Cake as a Dessert

question 105

Essay

You are enjoying a piece of carrot cake as a dessert at the end of a delicious meal in a famous restaurant.As you are about to eat a piece of the cake,you see a human hair mixed among the cake ingredients.Suddenly your opinion of this famous restaurant and your entire meal changes to the point that you say you will never return to this establishment again.How could finding this hair in your piece of carrot cake be addressed by the restaurant through the critical incident technique?

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Definitions:

Producer Surplus

The difference between the amount producers are willing to sell a product for and the actual higher amount they receive.

Positively Sloped

Describes a line or curve on a graph that moves upward as it goes from left to right, indicating a positive relationship between two variables.

Negatively Sloped

Refers to a downward inclination of a line or curve on a graph, indicating an inverse relationship between two variables.

Total Surplus

The total net benefit to society from the production and consumption of a good, equal to the sum of consumer surplus and producer surplus.