Zeus Industries Sells Satellite Television Systems

question 94

Multiple Choice

Zeus Industries sells satellite television systems. In the past, the company has been highly successful, and the senior management has created special perks and lavish offices for themselves. Other employees do not have access to these perks, and their facilities are non-descript.
Recently, the company invested heavily in one of the many new technologies available. Employees tell senior management that this investment was the right choice, but sales keep decreasing. Some sales employees have also given incorrect information to suppliers, even though the company has held numerous intensive training sessions to keep sales personnel apprised of changes in the industry. The company has also received low customer service ratings from recent consumer surveys. These surveys indicate that customers are frustrated with the specialized technical knowledge necessary to operate their satellite systems.
-The mistakes committed by the sales staff suggest that sales personnel are probably experiencing which of the following as a result of their intensive training?

• A) filtering
• B) defensiveness
• C) selective perception
• D) lack of feedback
• E) information overload

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Definitions:

Pharmacologic Activity

Represents the specific actions or effects of a drug or substance on the body, including therapeutic and adverse effects.

Amoxicillin

A type of penicillin antibiotic used to treat a wide variety of bacterial infections, including pneumonia, tonsillitis, and bronchitis.

Antibiotic

Drugs used to fight bacterial infections in humans and animals by killing bacteria or inhibiting their growth.