Safiya Works as a Salesperson in a Department Store

question 25

Multiple Choice

Safiya works as a salesperson in a department store. Whenever a customer asks for an item that is in stock but not on display, she usually tells them that the product is out of stock. "It's a pain going into the stock-room to find an item," says Safiya. "Nobody in my department ever tells a customer the truth about what is in stock." This example illustrates which of the following facts about deviant workplace behavior?

• A) Groups will come to their own conclusions about what is and isn't appropriate.
• B) Deviant workplace behavior will arise when tasks that an employee is supposed to perform are unpleasant or difficult.
• C) Most workers do not consider lying to a customer be deviant workplace behavior.
• D) Deviant workplace behavior flourishes where it's supported by group norms.
• E) Workers will lie to customers as long as the customers do not complain about it.

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Definitions:

Negative News

Reports or announcements that convey adverse or unwelcome information, often impacting public perception or sentiment.

Optimism

A mental attitude reflecting a belief or hope that the outcome of some specific endeavor, or outcomes in general, will be positive, favorable, and desirable.

Tactful

Showing sensitivity and thoughtfulness in dealing with others, especially in difficult or delicate situations.

Negative Decision

A decision that results in a rejection or unfavorable outcome for the recipient.