Asima Works on a Software Help Desk

question 52

Multiple Choice

Asima works on a software help desk. After being yelled at by a customer about the state of her company's software, she becomes angry, and has to take a short break to calm down. What makes her anger an emotion, rather than a mood?

• A) It cannot be controlled when it is elicited.
• B) It interferes with her capacity to work effectively.
• C) It has a contextual stimulus.
• D) It is a simple, unambiguous feeling.
• E) It can be controlled given some time.

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Definitions:

Gross Profit

The financial gain obtained after subtracting the cost of goods sold from total sales revenue.

Ratio

A quantitative relationship between two numbers, often used in financial analysis to assess performance, financial health, and operational efficiency.

Income Statement

A financial report that shows a company's revenues and expenses over a specified period of time, resulting in net profit or loss.

Vertical Analysis

A technique in analyzing financial statements, where each item in the primary categories of assets, liabilities, and equity on a balance sheet is expressed as a ratio of the overall category total.