Dalia Smiles and Acts Politely Towards a Customer at Her

question 121

Multiple Choice

Dalia smiles and acts politely towards a customer at her checkout, even though she really deeply dislikes this customer. What is the likely result of the disparity between the emotion Dalia displays and the emotions she is actually experiencing?

• A) felt emotions
• B) emotional distance
• C) emotional dissonance
• D) emotional exposure
• E) conditional emotional response

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Definitions:

Coupon Rate

Annually, the return rate on a bond, presented as a percentage of its nominal price.

Bond's Duration

Bond's duration measures the sensitivity of a bond's price to changes in interest rates, quantified as the weighted average time until the bond's cash flows are received.

Time To Maturity

Time to maturity refers to the remaining time until a financial instrument, such as a bond or loan, reaches its scheduled end date and the principal must be repaid.

Zero-Coupon Bond

A bond that is sold at a discount to its face value and pays no interest before maturing, at which point its face value is repaid to the holder.