If an Employee Expresses Organizationally Desired Emotions During Interpersonal Transactions

question 89

True/False

If an employee expresses organizationally desired emotions during interpersonal transactions, the employee is performing emotional labor.

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Definitions:

Selection

The process of choosing individuals to hire from a pool of qualified job applicants.

Human Capital

The collective skills, knowledge, and abilities of an organization's workforce, which can be leveraged to achieve its goals.

Organizational Performance

Measures how effectively and efficiently an organization achieves its goals and meets its objectives.

Strategic Workforce Management

The proactive approach to managing an organization's employees in alignment with its business goals.