Emotions That Are Organizationally Required and Considered Appropriate in a Given

question 111

True/False

Emotions that are organizationally required and considered appropriate in a given job are termed displayed emotions.

---

Definitions:

Bureaucratic Ritualism

The phenomenon in which bureaucratic organizations focus more on following strict procedures and rules than on achieving their actual goals, leading to inefficiency.

Rules and Regulations

Established guidelines and laws designed to govern behavior and ensure order within a society, organization, or system.

Reference Group

A reference group is composed of people against whom an individual evaluates his or her situation or conduct.

Evaluative Group

A group used as a reference point for assessing or making judgments about something or someone.