Hannah Is an Office Worker Who Processes Health Insurance Forms

question 156

Multiple Choice

Hannah is an office worker who processes health insurance forms. She has worked at her present job for three years. Initially she was criticized by her supervisor for sloppy work, but in the months after that improved considerably. Now she consistently processes her forms without errors and above quota. However she has found her supervisor has not responded to the extra effort she puts in, giving her no praise and no financial reward. Hannah will most likely perceive that there is a problem in which of the following relationships?

• A) rewards-personal goals
• B) performance-achievement
• C) performance-reward
• D) rewards-effort
• E) effort-performance

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Definitions:

NPV Projects

Projects evaluated using the Net Present Value method, which calculates the difference between the present value of cash inflows and outflows over a period.

Internal Constraints

Limitations within an organization that restrict its ability to achieve its goals, such as budget constraints, limited manpower, or technology restrictions.

Straight-Line

A method of calculating depreciation or amortization by equally spreading the cost over the useful life of an asset.

Required Rate

The minimum return an investor expects to achieve by investing in a project or security.