Quietly Continuing to Do Your Work When You Know Things

question 11

Multiple Choice

Quietly continuing to do your work when you know things won't improve, is what type of response to dissatisfaction?

• A) neglect
• B) exit
• C) voice
• D) social voice
• E) loyalty

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Definitions:

Performance Evaluation

The systematic process of assessing and reviewing an employee’s job performance and productivity in relation to established criteria and objectives.

Excess Capacity

The situation in which a company can produce more goods or services than currently demanded due to available resources exceeding production requirements.

Outside Supplier

An external entity that provides goods or services to a business, often used in the context of manufacturing or production.

Investment Center

A division or unit of a business that is responsible for its own revenues, expenses, and investments, and is evaluated based on its return on investment.