Which of the Following Statements Is Not True

question 92

Multiple Choice

Which of the following statements is not true?

• A) Dissatisfied customers can increase an employee's job dissatisfaction.
• B) Satisfied employees are likely to be more productive.
• C) In service organizations, customer retention and defection are highly dependent on how front-line employees deal with customers.
• D) The most effective way to improve job satisfaction is a raise in pay.
• E) Satisfied employees increase customer satisfaction and loyalty.

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Definitions:

National Academy

A prestigious society or organization, often government-sponsored, established to advance science, the arts, or other cultural and educational causes within a nation.

Sciences

Systematic and organized bodies of knowledge about the universe and living beings, characterized by empirical evidence and the application of scientific methods.

Polygraphs

Instruments used to measure physiological responses, such as heart rate and blood pressure, to determine whether a person is telling the truth.

National Security

The measures and actions taken by a sovereign state to protect its citizens, economy, and institutions from external and internal threats.