The Evidence Indicates That Satisfied Employees Increase Customer Satisfaction and Loyalty

question 94

True/False

The evidence indicates that satisfied employees increase customer satisfaction and loyalty.

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Definitions:

Inefficiently Allocates

Describes a scenario where resources are not distributed or utilized in the most effective manner, leading to potential waste or misallocation.

Production Possibilities Frontier

A graph that shows the highest potential production levels for two or more products based on available resources.

Full Employment

Full employment refers to the condition in which all available labor resources are being used in the most efficient way possible, minimizing unemployment to only frictional or structural levels.

Opportunity Cost

The value of the next best alternative forgone as a result of making a decision.