Akil Is a Human Resources Manager for a Dubai-Based Company

question 51

Multiple Choice

Akil is a human resources manager for a Dubai-based company which manages a chain of hotels. The company is opening a new location in Algeria, and Akil has been asked to relocate for six months to ensure effective teams are established for different operational areas. The new teams Akil will be working with all have team members from various cultural backgrounds from across North Africa, the Middle East and southern Europe.
Akil has had cross-cultural training and has learned about the specific competencies needed by intercultural managers.
-Akil realizes that there are communication barriers between some of the team members. He encourages them to develop________ so they can be more alert to the existence of communication barriers and cultural differences.

• A) knowledge management
• B) awareness
• C) empathy
• D) tolerance of uncertainty
• E) behavioral flexibility

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Definitions:

Client Change

The process by which therapy clients modify their behavior, thoughts, or emotional state as a result of therapeutic interventions.

Interpretations

The act of explaining or making sense of information, words, or actions, often used in therapy to understand underlying meanings.

Absolute Phrasing

The use of words that express total certainty or extremes, without acknowledging nuance or exceptions.

Optimal Timing

The identification of the most appropriate or effective time to perform an action to achieve the best results.