All of the Following Are Steps in the Process of Action

question 28

Multiple Choice

All of the following are steps in the process of action research except .

• A) action
• B) diagnosis
• C) forming
• D) evaluation
• E) feedback

Identify the implications of apologies in bad news messages and their potential legal ramifications.

Understand the principles of tactful communication in delivering bad news.

Recognize the importance of framing a claim message to seek compensation without sounding accusatory.

Appreciate the value of expressing regret and offering alternative solutions in response to bad news.

---

Definitions:

Outdoor Advertising

Advertising that reaches consumers while they are outside their homes, including billboards, transit posters, and digital signage.

Repeated Exposure

A marketing strategy that involves presenting a product, service, or brand to the target audience multiple times to increase familiarity and favorability.

Low Cost

Describes products, services, or strategies that are designed to minimize expenses and financial outlay.

Sales Promotion

A marketing strategy involving the short-term incentivization of buyers to purchase products or services, typically through discounts, coupons, contests, or free samples.