You Have Recently Gone to Work for Goodvibes, a Medium-Sized

question 55

Multiple Choice

You have recently gone to work for Goodvibes, a medium-sized firm that provides temporary workers for organizations who are outsourcing such functions as accounting, marketing, and training and development. Most Goodvibes employees are highly trained and could work at almost any company of their choosing. Many employees work part-time or job share so that they can have more control over how their time is spent. Goodvibes has instituted many family-friendly programs in order to attract and keep these talented people.
-A Harvard study found that 82 percent of_______ between the ages of 20 and 39 said that a "family-friendly" schedule was their most important job criterion.

• A) job applicants
• B) managers
• C) women
• D) employees
• E) men

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Definitions:

Skill-Based Pay

A compensation strategy that pays employees based on their skills, certifications, or knowledge, rather than their job title or position.

Pay Rate

The amount of money a worker is paid per unit of time or per piece of work completed.

Competency-Based Rewards

A system of compensation and recognition that is directly tied to an employee’s demonstration of specific skills, abilities, and achievements.

Service Quality

The degree to which a service meets the customer's expectations and reflects the perceived difference between actual service performance and pre-service expectations.