If a Can Assign B Work Activities That B Finds

question 32

True/False

If A can assign B work activities that B finds unpleasant, or treat B in a manner that B finds embarrassing, A possesses referent power over B.

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Definitions:

Benefit Selling

A sales approach that focuses on communicating the benefits and value of a product or service to the customer, rather than just its features.

Customer Retention

Strategies and activities a business employs to keep its customers engaged and reduce customer turnovers.

Cognitive Dissonance

A psychological phenomenon that occurs when a person holds contradictory beliefs, ideas, or values, leading to psychological stress or discomfort.

Selective Exposure

The process of allowing only a portion of the information revealed to be organized, interpreted, and permitted into awareness.