The Informal Managerial-Dispute Intervention Model Developed by A

question 59

Multiple Choice

The informal managerial-dispute intervention model developed by A. R. Elangovan uses:

• A) a decision tree with four dominant management styles
• B) a four quadrant prescription
• C) a decision tree and a series of diagnostic questions
• D) a 6 x 6 matrix to classify intervention styles according to power levels

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Definitions:

Production Workers

Employees directly involved in the manufacturing process of goods, including operating machinery and assembling products.

Sales Workers

Individuals employed to sell goods and services to customers, often working on commission.

Agency Shop

A place of employment where the employer may hire either labor union members or nonmembers but where those employees who do not join the union must either pay union dues or donate an equivalent amount of money to a charity.

Union Dues

Fees paid by members to a union to fund activities, including collective bargaining, legal actions, and member services.