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Negotiators without a strong BATNA are more likely to be forced to accept a settlement that is later seen as unsatisfying.
Complaint Resolution
Complaint Resolution involves the process and methods used by organizations to address, solve, and respond to customer complaints, aiming to restore customer satisfaction.
Customer Satisfaction
The measure of how products or services supplied by a company meet or surpass customer expectation.
Discrete Metric
A measurement used for data that can only take certain, distinct values within a mathematical or statistical model.
5-point Rating Scale
A 5-point rating scale is a survey tool that asks respondents to rate a question or statement on a five-point scale, typically ranging from strongly disagree to strongly agree.
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