Moving a Customer from a State of Awareness of Your

question 11

Multiple Choice

Moving a customer from a state of awareness of your product to becoming an advocate who is loyal is known as:

• A) The service model
• B) The loyalty circle
• C) The service relationship model
• D) The loyalty ladder

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Definitions:

USB

Universal Serial Bus, a standard for cables and connectors used to connect computers and peripherals.

Optical Disc

A storage medium that uses laser technology to read and write data, examples include CDs, DVDs, and Blu-ray discs.

Nonvolatile Memory

A type of computer memory that retains its data even when the device's power is turned off, such as flash memory or ROM.

Front Side Bus

A computer bus that connects the CPU to the main memory, acting as the primary pathway for data communication.