Anytime an Employee Comes in Contact with the Guest Is

question 4

Multiple Choice

Anytime an employee comes in contact with the guest is known as:

• A) The moment of realization
• B) The point of realization
• C) The moment of truth
• D) The hospitality product

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Definitions:

Procedural Memory

The type of long-term memory responsible for knowing how to do things, also known as muscle memory, enabling tasks without conscious thought.

Capacity For Storing

The ability or potential to hold, retain, or contain information, substances, or elements.

Long-Term Memories

Memories that can last from anywhere to a few days to a whole lifetime, encompassing a vast amount of information.

Context-Dependent Question

A query that requires understanding of the situation or context in which it is asked in order to be answered correctly.