Creating Customer Value Involves

question 10

Multiple Choice

Creating customer value involves

• A) Demographics
• B) Attitudes and beliefs
• C) Attitudes
• D) Beliefs and demographics

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Definitions:

Organizational Politics

The activities within an organization aimed at improving one's status or position, often involving power play and tactical maneuvering.

Customer Service

Activities and services provided by a business to support the satisfaction and engagement of its customers.

Ethical Problems

Involve dilemmas or situations that require a choice between competing sets of principles or standards, raising questions of right and wrong in human actions.

Organizational Change Activities

Actions and initiatives taken to modify processes, culture, or structure within an organization.