Aline Is in Love with Carlos

question 63

Multiple Choice

Aline is in love with Carlos.According to the covariation model,which of the following combinations of consensus,distinctiveness,and consistency information would lead you to attribute her love to something special about Carlos (situational attribution) ?

• A) Consensus is low, distinctiveness is low, and consistency is high.
• B) Consensus is high, distinctiveness is high, and consistency is high.
• C) Consensus is low, distinctiveness is high, and consistency is high.
• D) Consensus is high, distinctiveness is low, and consistency is low.

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Definitions:

Omnichannel Operations

A multi-channel approach to sales and customer service that provides an integrated and cohesive customer experience no matter how or where a customer reaches out.

CRM

Customer Relationship Management, a strategic approach that companies use to manage interactions with current and potential customers, often utilizing data analysis to improve business relationships.

Omnichannel Retailers

Retail operations that integrate different methods of shopping available to consumers, such as online, in a physical store, or by phone.

Internet

A vast network of computers that is globally connected, facilitating information sharing, communication, and access to web resources.