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Figure 2
-Refer to Figure 2. Rf determines the
Competitive Advantage
Allows an organisation to deal with market and environmental forces better than its competitors.
Service Quality
An assessment of how well a service meets or exceeds customer expectations.
Customer Service
The assistance and support provided by a company to those who buy or use its products or services.
Operating Efficiencies
Relates to the ability of an organization to minimize waste and maximize outputs from given inputs, effectively enhancing performance and productivity.
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