Application of Characteristics of High- Performance Work Teams

question 101

Multiple Choice

Application of Characteristics of High- Performance Work Teams
Richard knew that just switching to teams was not going to necessarily increase productivity. He knew that there were some characteristics he needed to ensure that the group possessed in order for the group to be most effective. Richard knew that the group members needed the requisite technical skills, but wondered if there were any other skills he needed to ensure every group member also had. He knew the group must be willing to put aside individual goals and focus on the success of the team goals. He also knew the group would need to be characterized by dedication to the team's goals and a willingness to expend extraordinary amounts of energy in order to achieve the goals. Some individual work skills would have to be readjusted in order to benefit the team.
-Richard knew that effective leadership could help a team through difficult situations by

• A)representing top management in having final authority over all group actions.
• B)clarifying goals.
• C)making the decision for the group.
• D)job- morphing.

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Definitions:

Completed Order

A customer request that has been fully processed, manufactured, or serviced and is ready for delivery.

Activity-Based Management

A management approach focusing on managing activities as a way to improve the quality and reduce the costs of goods produced or services provided.

Cost Reduction

The process of cutting expenses to improve profitability without compromising the quality or availability of goods and services.

Customer Value

The perception of what a product or service is worth to a customer versus the possible alternatives, often influencing their loyalty and purchasing behavior.