A Manager Who Uses Participation and Involvement in Order to Overcome

question 20

Multiple Choice

A manager who uses participation and involvement in order to overcome employee resistance to change will __________.

• A)try to covertly influence others by providing information selectively in favor of the desired change
• B)allow others to contribute ideas and help design and implement the change
• C)use discussion, presentations, and demonstrations to educate people beforehand about the change
• D)provide encouragement and training beforehand about the change

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Definitions:

Focus

Concentration on a particular task or object, maintaining attention on it.

Selective Attention

The process of focusing on a particular object in the environment for a certain period of time, while ignoring irrelevant information.

Engrossed

Deeply absorbed or completely occupied with something, to the point of being unaware of anything else.

Clattering

The act of making a series of loud, rattling sounds, as when objects strike against each other.