For Permanent Change to Occur Without Extensive Resistance, Based on the Coch

question 147

Multiple Choice

For permanent change to occur without extensive resistance, based on the Coch and French study, what must happen?

• A)stakeholder participation
• B)employee participation
• C)top management involvement
• D)stockholder involvement

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Definitions:

Data Mining Software

Computer programs designed to process large datasets to identify patterns, trends, and relationships.

Customer Retention

The activities and actions companies take to reduce the number of customer defections and to keep customers loyal to the brand or company.

Churn

The number of consumers who stop using a product or service, divided by the average number of consumers of that product or service.

Service Discontinue

The process of ending a service or product being offered to customers.