A Customer Service Sales Manager for a Dell Computers Evaluates

question 66

Multiple Choice

A customer service sales manager for a Dell Computers evaluates each one of his staff monthly on the basis of the number of customer problems or complaints that have been resolved during the past month. This is an example of

• A)a perfomance appraisal.
• B)a subjective appraisal.
• C)situational testing.
• D)personality testing.

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Definitions:

Raymond Cattell

A British and American psychologist known for his psychometric research and the development of several personality and intelligence tests.

Tantrums

Sudden, uncontrolled outbursts of anger and frustration, typically in children.

American South

A region in the United States characterized by its distinct cultural, historical, and social attributes, often associated with states below the Mason-Dixon Line.

Perceived Insults

Refers to the interpretation or understanding of certain actions, words, or behaviors by an individual as being disrespectful or offensive.