A Customer Service Sales Manager for a Dell Computers Evaluates

question 66

Multiple Choice

A customer service sales manager for a Dell Computers evaluates each one of his staff monthly on the basis of the number of customer problems or complaints that have been resolved during the past month. This is an example of

• A)a perfomance appraisal.
• B)a subjective appraisal.
• C)situational testing.
• D)personality testing.

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Definitions:

Fixed Costs

Expenses that remain constant regardless of business activity levels, including lease payments and insurance premiums.

Short Run

A period in which at least one factor of production is fixed and cannot be changed, limiting the firm's ability to adjust fully to market changes.

Monopolistically Competitive

A market structure characterized by many sellers offering differentiated products, allowing for some degree of market power.

Fixed Costs

Costs that do not vary with the level of output or production, such as rent, salaries, and equipment maintenance.