The Decision- Making Model Consists of Four Styles: Directive, Analytic

question 46

Multiple Choice

The decision- making model consists of four styles: directive, analytic, behavioral, and _________.

• A)group interaction
• B)intuitive
• C)laggard
• D)conceptual

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Definitions:

CRM Process

involves the practices, strategies, and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle, with the goal of improving customer service relationships.

High-Value Repeat Customers

Customers who repeatedly purchase goods or services and generate significant revenue for a business over time, demonstrating brand loyalty and high customer lifetime value.

Customer Touch Points

Any point of direct or indirect interaction between a customer and a company throughout the customer lifecycle.

Raw Materials

The fundamental components or inputs used in the production of goods.