There Is a Clear Chain of Cause- And- Effect Running

question 80

Multiple Choice

There is a clear chain of cause- and- effect running from employee and behavior to customer attitudes and____________ to an organization's revenues and ____________.

• A)perceptions; behavior; successes
• B)dissatisfaction; needs; image
• C)attitudes; behavior; profits
• D)needs; wants; profits

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Definitions:

Machine-Hours

A measure of production output or activity level, representing the total hours that machinery is operating over a specific period of time.

Markup

The difference between the cost of a good or service and its selling price, expressed as a percentage over the cost.

Variable Manufacturing Overhead

Costs that vary with production volume, including indirect materials, indirect labor, and other expenses that increase or decrease with output.

Direct Labor-Hours

The complete tally of hours that employees dedicate to the manufacturing process.