Application of Value Chain Management

question 40

Multiple Choice

Application of Value Chain Management
Glenn is a novice at using value chain management, but realizes that he has to learn more about making it a success and how it is reshaping the office. Glenn has several problems with which he needs help. Here are his perceived needs:
1. comprehensive and seamless integration,
2. new technology,
3. better ways to get work done,
4. vision from people- centered managers, and
5. quality work.
-Glenn's first need is/are_____________ .

• A)leadership
• B)coordination and collaboration
• C)organizational processes
• D)technology investment

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Definitions:

Non-verbal Communication

Involves the transmission of messages or signals through a non-linguistic means such as facial expressions, body language, gestures, and tone of voice.

Emotional Involvement

The degree to which an individual is emotionally engaged or invested in an activity, task, or relationship.

Jargon

Specialized language used by a particular profession or group, often difficult for outsiders to understand.

Intellectual Stimulation

The degree to which leaders encourage followers to think critically and independently, fostering innovation and creativity.