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Application of Conflict Management

question 54

Multiple Choice

Application of Conflict Management
Stacie had just returned from a seminar on conflict management. Although it seemed as if she spent a lot of time dealing with conflict, it certainly was not her favorite aspect of being a manager. She thought about some of the conflicts that she had encountered lately. There had been the conflict last week between two office staff members over the location of the department coffee pot. They could not agree on where it should be placed. Stacie had smiled, shaken her head, and walked away from that one. Then there had been the dispute among the middle managers over where to hold the company picnic.
The argument had gotten rather heated, but it made no difference to Stacie, and she was not about to use some of her credits for something that unimportant to her. She let the others choose the site since it was important to them. Then there was the ongoing debate over the restructuring of the company. Top management had said there was a time period of two years in which to complete a restructuring, and they had wanted employee input from the bottom up so that it could be a win- win situation for everyone. Everyone involved in this debate realized the importance of a positive resolution.
-As a manager, Stacie is experiencing a type of conflict in her unit that is destructive and can reduce individual and organizational performance. This type of conflict is

Understand the role of organizational settings in providing support for group processes.

Identify strategies to build positive team norms and promote team cohesion.

Acknowledge the importance of effective communication networks within teams and how they influence team performance.

Recognize the impact of team norms on members' behavior and performance levels.

Definitions:

Interrole Conflict

The tension or disagreement that arises when the expectations of different roles occupied by an individual are incompatible or conflicting.

Intersender Role Conflict

Intersender role conflict occurs when an individual receives conflicting demands from different sources within an organization, causing stress and confusion.

Group Norms

Established standards of behavior shared by members of a group, which guide individual actions and decision-making.

Social Loafing

Occurs when people work less hard in groups than they would individually.