Application of Barriers to Effective Communication

question 166

Multiple Choice

Application of Barriers to Effective Communication
The message received yesterday was certainly not the message Jon had intended to send. This morning after speaking to the fifth angry employee, he realized he had failed in communicating. He had worked so diligently to properly word the decrease in profits and the resulting lack of a bonus for the coming year. It was due, in large part, to foreign currency risk factors. When all foreign currency had been changed back to dollars, profits were gone and with it, the bonus. The employees had been so upset as soon as he said the words "no bonus" that he was not sure they had heard anything else. Now he had to try and communicate again.
-It seemed the employees heard only the parts of what he had to say. This is an example of

• A)selective perception.
• B)filtering.
• C)emotions.
• D)language.

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Definitions:

Experientially

Relating to or derived from experience or the process of learning through direct experience.

Metaphor

A figure of speech in which a term or phrase is applied to something to which it is not literally applicable in order to suggest a resemblance.

Moral Values

Fundamental beliefs about what is right and wrong, which act as guiding principles for behavior and decision-making in personal and social contexts.

Metaphoric Element

Components or aspects of speech, writing, or thought that use metaphor to convey meanings in a symbolic or associative manner.