Active Listening Is a Communication Technique in Which One Party

question 168

True/False

Active listening is a communication technique in which one party repeats what another person just said to make sure that they heard the same thing.

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Definitions:

Dual Factor Theory

Dual Factor Theory, also known as Herzberg's motivation-hygiene theory, proposes that job satisfaction and dissatisfaction arise from two separate sets of factors—motivation factors that lead to job satisfaction and hygiene factors that prevent dissatisfaction.

Hygiene Factors

According to Herzberg's two-factor theory, aspects of the work environment that can cause dissatisfaction if missing, such as salary, company policies, and working conditions, but do not necessarily motivate when improved.

Need-Based Theories

A group of theories in psychology that focus on understanding the different needs that motivate human behavior and actions.

Motivation

The inner drive or process that stimulates and directs human behavior towards achieving personal or organizational goals.