Application of Barriers to Effective Communication

question 39

Multiple Choice

Application of Barriers to Effective Communication
The message received yesterday was certainly not the message Jon had intended to send. This morning after speaking to the fifth angry employee, he realized he had failed in communicating. He had worked so diligently to properly word the decrease in profits and the resulting lack of a bonus for the coming year. It was due, in large part, to foreign currency risk factors. When all foreign currency had been changed back to dollars, profits were gone and with it, the bonus. The employees had been so upset as soon as he said the words "no bonus" that he was not sure they had heard anything else. Now he had to try and communicate again.
-Which of the following could Jon have used yesterday to determine that the message sent was not the message received?

• A)emotions
• B)filtering
• C)nonverbal cues
• D)feedback

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Definitions:

Approaches To Therapy

Various methods and techniques used by psychologists and therapists to treat mental health disorders, including cognitive-behavioral therapy, psychoanalysis, and humanistic therapy.

Childhood

The period in a person's life from birth to puberty, characterized by growth and developmental changes.

Eclectic Approach

A method in various disciplines that combines elements from different systems or theories.

Therapy

A treatment intended to relieve or heal psychological disorders or difficulties, often involving structured sessions with a trained professional.