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Application of Conflict Management

question 61

Multiple Choice

Application of Conflict Management
Stacie had just returned from a seminar on conflict management. Although it seemed as if she spent a lot of time dealing with conflict, it certainly was not her favorite aspect of being a manager. She thought about some of the conflicts that she had encountered lately. There had been the conflict last week between two office staff members over the location of the department coffee pot. They could not agree on where it should be placed. Stacie had smiled, shaken her head, and walked away from that one. Then there had been the dispute among the middle managers over where to hold the company picnic.
The argument had gotten rather heated, but it made no difference to Stacie, and she was not about to use some of her credits for something that unimportant to her. She let the others choose the site since it was important to them. Then there was the ongoing debate over the restructuring of the company. Top management had said there was a time period of two years in which to complete a restructuring, and they had wanted employee input from the bottom up so that it could be a win- win situation for everyone. Everyone involved in this debate realized the importance of a positive resolution.
-Stacie tries to get employees to find solutions to the announced restructuring through bargaining and negotiating. They eventually find a mutually acceptable solution that partially satisfies them. She is using the conflict management strategy called

Definitions:

Collective Unconscious Theory

Carl Jung's concept that posits the existence of a shared, inherited reservoir of memories from our ancestors.

Social Drift Theory

A theory suggesting that individuals with severe mental illness tend to move downward in social class, contributing to or exacerbating their conditions.

Endophenotype

A measurable component unseen by the unaided eye along the pathway between disease and distal genotype, helping to link genetic mutations to complex behaviors.

Vulnerability Markers

Genetic, biochemical, or psychological traits that can make an individual more susceptible to developing certain disorders or diseases.