You Are an Endocrinologist

question 93

Multiple Choice

You are an endocrinologist. A patient has been referred to you because he is cold all the time, even when the ambient temperature is 75°F. His throat is swollen. He also appears to heal slowly. You immediately suspect that his metabolic rate is slower than normal due to

• A) elevated insulin levels.
• B) elevated growth hormone levels.
• C) decreased thyroxine levels.
• D) elevated calcitonin levels.
• E) decreased parathyroid hormone levels.

---

Definitions:

Zone of Tolerance

The zone of tolerance refers to the range within which customers are willing to accept variations in product or service delivery quality, influencing satisfaction and loyalty.

Desired Service

A specific assistance or function that consumers or clients seek to fulfill their needs.

Acceptable Service

A level of service that meets the basic requirements and expectations of customers, deemed satisfactory by the receiving party.

Zone of Tolerance

The range within which customers are willing to accept variations in service performance and still consider the service as meeting their expectations.