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Continuous Improvement
An unceasing initiative aimed at elevating products, services, or processes by implementing small-scale and revolutionary improvements.
Service Recovery
Training and empowering frontline workers to solve a problem immediately.
Kaizen
A Japanese business philosophy of continuous improvement of working practices, personal efficiency, etc.
Empowering
The act of giving individuals or teams more authority and responsibility, enabling them to make decisions and contribute to organizational goals.
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