In the United Airlines Example Given in Your Text, It

question 28

Multiple Choice

In the United Airlines example given in your text, it was stated that all departments of the company used the results of its in- flight customer satisfaction survey. Which department used the customer satisfaction report to evaluate the performance of United, both internally in achieving its goals, and externally compared to the competition?

• A) the marketing department
• B) the finance department
• C) the executive management
• D) the airport department

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Definitions:

Cross-Unit Incentives

Incentive programs designed to encourage collaboration and shared success between different departments or divisions within an organization.

Financial Incentives

Monetary rewards or benefits offered to influence the behavior or actions of individuals or organizations, such as bonuses, subsidies, or tax credits.

Contract Employees

Outside workers who are hired by a firm to perform specific predetermined tasks for a company and who are paid by the job.

Permanent Employees

Individuals employed on an ongoing basis, typically with full-time hours and benefits.