In the United Airlines Example Given in Your Text, It

question 28

Multiple Choice

In the United Airlines example given in your text, it was stated that all departments of the company used the results of its in- flight customer satisfaction survey. Which department used the customer satisfaction report to evaluate the performance of United, both internally in achieving its goals, and externally compared to the competition?

• A) the marketing department
• B) the finance department
• C) the executive management
• D) the airport department

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Definitions:

Place Blame

The act of attributing fault or responsibility for a mistake or wrongdoing to someone.

Denying A Claim

Denying a claim involves rejecting an insurance or financial request for payment due to reasons such as lack of coverage or failure to meet policy conditions.

Company Liability

The legal and financial responsibilities or obligations that a corporation may have due to its actions or policies.

Workplace Morale

The general condition of the psychological well-being, attitudes, satisfaction, and overall outlook of employees within a work environment.