Establishing Good Customer Relations Involves Creating an Atmosphere Where Customers

question 43

Multiple Choice

Establishing good customer relations involves creating an atmosphere where customers' complaints are sincerely addressed. We call this_______ .

• A) Service recovery
• B) Loyalty marketing
• C) Passive recovery
• D) Lifetime value of a customer

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Definitions:

Debit Card

A plastic card that deducts money directly from a cardholder's checking account to pay for a purchase.

Pays By Check

The act of making a payment for goods or services with a written and signed paper directing a bank to pay money from the payer's account.

Compliment

An expression of praise, commendation, or admiration.

Maintenance Skills

These are the abilities required to repair, care for, and keep machinery, buildings, or equipment in good condition.