Major Findings by TARP Demonstrated That on Average,_______ of Customers

question 49

Multiple Choice

Major findings by TARP demonstrated that on average,_______ of customers will complain about a problem to a front line person.

• A) 25%
• B) 50%
• C) 15%
• D) 5%

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Definitions:

Unearned Fees

Unearned fees are payments received by a company for services yet to be provided or completed, considered a liability until the service is fulfilled.