The "Tip of the Iceberg Phenomenon" Is

question 31

Multiple Choice

The "Tip of the Iceberg Phenomenon" is:

• A) The worksheet that tracks customer complaints over a period of time
• B) The basic idea that top management in an organization rarely hear complaints from customers
• C) A South Korean study that shows why customers complain
• D) None of the above

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Definitions:

Fear of Failure

The apprehension or anxiety experienced by individuals when facing potential failure, which can inhibit risk-taking and innovation.

Process Inadequacy

Occurrences when established methodologies or procedures fail to produce the desired outcomes, indicating a need for refinement or replacement.

CBI Insights

A data analysis firm that provides market intelligence, analysis, and predictions for businesses, especially focusing on emerging technologies and startup ecosystems.

Wrong Processes

Inefficient or incorrect procedures or methods that hinder achieving objectives or optimal performance.