The Formal Product Can Be Defined as What Customers Think

question 31

True/False

The formal product can be defined as what customers think they are buying.

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Definitions:

Lottery Numbers

Randomly selected numbers used in games of chance for the purpose of winning prizes.

Fixed-Ratio Schedule

A reinforcement schedule in behavior analysis where a response is reinforced only after a specified number of responses have been made.

Extinction

In psychology, the gradual weakening of a conditioned response when the reinforcement is withheld.

Instrumental Response

Behavior that is performed because it is instrumental in producing a desired outcome or avoiding an undesired one.